Based on inquiries by phone and email, below are the top five topics of the week. 

• My parent applied for the Parent PLUS Loan and it has been more than 5-7 business days, why are the requirements not displayed as Satisfied and the loan not yet issued to MyBill?

• To process a Parent PLUS Loan application, please ensure the following steps have been taken:
  
  1. Parent applied for the PLUS Application through studentaid.gov
  2. Parent received a credit decision at the end of the application:
            a. Received a confirmation email that the parent was approved. 
  3. After approval, the parent completed the Parent PLUS Master Promissory Note (MPN) with the following selections completed:
            a. MPN for Parent of a dependent was selected.
            b. Parent’s information was used to submit the Parent PLUS MPN.
  4. If your parent was approved and the PLUS MPN was completed, please submit the following documents via Contact An Expert:
            a. An email from studentaid.gov confirming the parent was approved for the Parent PLUS Loan.
            b. A copy of the completed Parent PLUS MPN.

  We will email you if we need more information after these documents have been submitted.

• I have a Middle Class Scholarship (MCS) estimate on MyAwards. How can I receive these funds?

• Eligible students will see a Middle Class Scholarship (MCS) estimate on their MyAwards. This estimated amount may be adjusted at any time during the academic year if you receive other financial assistance. Actual eligibility and MCS amounts are confirmed with the California Student Aid Commission (CSAC). Our office will disburse the MCS near the end of each term, once the funds are confirmed.

• What if I cannot pay my remaining balance for the winter quarter?

• Please check the Estimated Financial Aid section in MyBill to ensure that the aid you are eligible for is factored into your total remaining balance. If you cannot pay your fees by the payment deadline for the winter quarter (December 15, 2024), Student Accounting offers a Deferred Payment Plan. This payment plan allows for eligible tuition and fees to be paid in monthly installments.

• How do I get a support letter for my Graduate School Application?

• In order to obtain a support letter for your graduate school application you will need a current year Free Application for Federal Student Aid (FAFSA) or California Dream Act Application (CADAA) on file. If you have filed a current year FAFSA or CADAA, you can initiate a request by filling out the Support Letter for Graduate School Application Fee Waiver Request and turning in the completed form with the listed addresses through Contact an Expert.

• My financial aid is not reflecting correctly on MyBill. Is it because I am waitlisted for courses?

• Waitlisted courses do not count towards the 12-unit requirement for full disbursement of some types of financial aid, such as Pell Grant, Cal Grant, and Middle Class Scholarship, which are unit-sensitive. Once the 12-unit requirement is met, eligible students can expect the full aid to disburse within 24-48 hours. To understand how the number of units you are enrolled in affects your financial aid disbursement, visit Changes That May Affect Your Aid.

Here's a quick guide on the types of questions that can be answered 24/7 here online, or when an email, phone call, or visit is recommended.