Based on inquiries by phone and email, below are the top five topics of the week. 

• I completed my verification requirements but I still have the requirement posted. What do I do if it isn’t completed by the fee payment deadline?

• If you are waiting for your verification to be completed, we recommend signing up for a Deferred Payment Plan (DPP) through Student Accounting to avoid being dropped from your classes due to non-payment.

• My parent already completed the Parent PLUS Loan requirements but I don’t see the loan funds reflected in MyBill?   

• Our office is currently working on the Loan Origination process for Parent PLUS Loans. If your parent has already completed the Application, Master Promissory Note, and Credit History Check, and you have been waiting for the amounts to be reflected in your account, send us PDFs of all completed pages through Contact an Expert. 

• When can I expect the Middle Class Scholarship to disburse?  

• Our office will disburse the Middle Class Scholarship (MCS) near the end of each term, once the funds are confirmed. Actual eligibility and MCS amounts are confirmed with the California Student Aid Commission (CSAC).

  For more information regarding the Middle Class Scholarship, please contact the California Student Aid Commission. 

• I submitted a housing Change in Aid request. When can I expect my financial aid package to be updated?

• Our office is currently processing housing changes. Please confirm that you have selected the correct housing option on MyAwards.

  If you change from on-campus housing to off-campus or commuter, this can affect your financial aid package. To ensure your financial aid package is current, submit a Change in Aid form online through MyAwards.

• Why is the Cal Grant not showing on MyAwards if CSAC determined I was eligible?  

• Cal Grant eligibility is determined by the California Student Aid Commission (CSAC). Please log in to WebGrants to confirm your eligibility. If you are eligible based on your WebGrants information and meet the Income Ceiling Requirements, your "Estimated" Cal Grant will be updated to "Accepted" by the end of the summer. 

  CSAC will send our office a list of students eligible for the Cal Grant in September. Please note that additional documents are not needed to confirm your eligibility.

  Keep in mind that the Cal Grant is often interchangeable with the University Grant, meaning if you are currently maxing out or ineligible for the Cal Grant, we may offer you a University Grant based on your need as determined by your FAFSA/CADAA filed by the posted priority deadline. 

  For more information regarding the Cal Grant, please contact the California Student Aid Commission.