Contact us

Based on inquiries by phone and email, below are the top five topics of the week. 

• Why do I now have a balance due on Aggie Bill? 

• If you previously received the UC SHIP health assistance grant and now have an approved SHIP waiver, we have pulled back your grant.

  If you previously received the Middle Class Scholarship, or MCS, and other resources (grants/scholarships/fee waivers), or made changes to your enrollment/housing budget, we reduced your MCS.

  Please review Changes that may affect your aid.

• Why has my Cal Grant not yet been posted?
• You may have received an email from us asking you to log in to Webgrants to make updates or submit the required information. If you have already done so, this process can take up to two weeks from the time you submitted the documents.
• Where can I find the information to apply for CalFresh?
• Visit CalFresh | Aggie Compass Basic Needs Center for assistance with your CalFresh application.
• I recently submitted an appeal. What is the processing time?
• Our appeal process can take 6-8 weeks. Please pay close attention to your email, as we will reach out if we need additional information or if your appeal is completed.
• I see health insurance assistance in MyAwards. When will it be offered to me?
• If you have other insurance, it is best to submit a waiver for UC SHIP to have both the expense and the offered amount waived. If you do not have insurance, you will be offered assistance to cover the expense in the form of a loan and grant. The amount will be determined in early September.