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Important Updates

  • The 2024-25 FAFSA and CADAA are now open. The priority filing date for both applications has been extended to April 2, 2024. Visit Apply for Financial Aid for details.
  • The Department of Education has announced they will send information from the 2024-25 FAFSA to schools in mid-March. This may result in a delay in financial aid packaging and offers for the 2024-25 academic year.

Contact Us

Hot Topics of the Week!

Based on inquiries by phone and email, below are the top five topics of the week. 

  • What new information is available for the Middle Class Scholarship?

  • We have begun processing the 2023-24 Middle Class Scholarships and this will be an ongoing process during the winter quarter as we continue working with CSAC to verify students' eligibility.

    Once your MCS has been posted, you will receive an email notifying you of a change to your aid package. If you find that your accepted MCS amount is different than your previously estimated amount, please review your MyAwards for additional aid that may have resulted in a reduction in your MCS amount. Changes in the cost of attendance and/or enrollment could also cause a reduction. For more information, visit Middle Class Scholarship.

  • I am encountering difficulties in completing the new 2024-25 FAFSA. What can I do?

  • If you are running into issues with completing your 2024-25 FAFSA, your first line of recourse is to reach out directly to Federal Student Aid. There is a small icon (in the shape of a green owl) on the bottom-right of the Student Aid landing page for “Ask Aidan,” a new financial aid virtual assistant tool. This tool may be able to provide guidance or updates on known technical issues. You can also try contacting Federal Student Aid at 1-800-433-3243 or by email at studentaid@ed.gov to be directed to someone who can help you.

  • My financial aid is not reflecting correctly on MyBill. Is it because I am waitlisted for courses?

  • Please keep in mind that waitlisted hours do not count towards the 12-unit requirement and some types of aid, such as the Pell Grant and Cal Grant, are unit-sensitive. Once the 12-unit requirement is met, eligible students can expect the full aid to disburse within 24-48 hours. 

    To understand how the number of units you are enrolled in affects your financial aid disbursement, visit Changes That May Affect Your Aid.

  • What if I cannot pay my remaining balance for the spring quarter?

  • Please check the Estimated Financial Aid section on MyBill to ensure that the aid you are eligible for is factored into your total remaining balance. If you cannot pay your fees by the payment deadline for the spring 2024 quarter (March 15th), Student Accounting offers a Deferred Payment Plan. This payment plan allows for eligible tuition and fees to be paid in monthly installments. 

  • I missed the academic participation deadline. How can I appeal in order to receive my financial aid? 

  • If you have missed the academic participation deadline, you need to complete a Supplemental Evidence of Academic Activity Appeal (SEVACT) with supporting documentation as to why you missed the deadline. Please note that students who did not complete participation will see an adjustment to winter aid that may result in a bill. The financial aid office will review the appeal and supporting documents to review financial aid eligibility within 6-8 business weeks.

Ask Gunrock 

For answers to common questions, Ask Gunrock! Our chatbot is available 24/7 to answer your general financial aid and scholarship questions. You'll find our chatbot on select web pages, including this one, in the lower right corner.


Where to find answers

Here's a quick guide on the types of questions that can be answered 24/7 here online, or when an email, phone call, or visit is recommended.

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