FAQs - Loans

This information is subject to change and is evolving. Please check back often for updates. For information on the federal CARES Act relief funds and Additional COVID-19 Support, see CARES Act FAQs.

  • If I do not accept my loan now, can I accept it at a later date?  
  • Yes. You may accept all or a portion of your loans at any time throughout the academic year. For each academic year, students have until mid-May to accept offered loans. If you would like your loans to be applied to your account by the fall fee payment deadline, offers must be accepted and requirements completed by September 1.  
  • How do I obtain a promissory note PIN for university loans? 
  • You will need to call Heartland ECSI at (888) 549-3274 to request a promissory note PIN. The PIN will be available within three (3) business days of accepting the loan and is required to access/complete the online forms. Once you sign your documents, please allow up to four (4) business days for the Loan Requirements to satisfy on MyAwards.  
  • Why can't I authenticate for university loans with my DACA SSN? 
  • DACA SSN holders must use the California Dream Act ID when prompted for an SSN instead of the DACA SSN. If you have a DACA SSN, provide a copy to your respective Financial Aid office. List your Student ID number and the loan fund on the top right-hand corner of the copy. 
  • I have graduated and need a copy of my university loan documents. How can I obtain a copy? 
  • For promissory notes completed after 2012, contact Heartland ECSI at (888) 549-3274. For loans accepted prior to 2012, please contact your respective Financial Aid Office. If you are requesting that the school certify the remaining loan balance on an institutional loan, contact Student Accounting for guidance and have your Student ID number available. 
  • How do I repay my loans? 
  • For Federal Loans, log in to nslds.ed.gov to determine your Loan Servicer(s).  From there you contact your Loan Servicer(s) to determine your repayment options. 

    For Institutional Loans, Loan Servicer information is displayed on the Student Accounting website. Visit collections of student loans & university receivables to view loan servicer details and repayment options. 

    Students typically don’t have to start repaying their loans until after graduation or their enrollment status falls below part-time.  Please contact your lender(s) for more information.  You can also visit our Repaying Loans page for additional information.